Terms and Conditions

COMO Shambhala Pte. Ltd. (“COMO Shambhala”, “we” or “us” as the context may require) advocates proactive holistic wellness and provides wellness services through a team of experts, spa therapies, products, activities, yoga, Pilates, wellness consultations and cuisine (“Services”) both offline at our Urban Escape and our COMO Shambhala establishments, and online at www.comoshambhala.com and any of its related sites including www.csue.comoshambhala.com (collectively, the “Website”), which is owned and operated by COMO Shambhala.


COMO Shambala affiliates include COMO Hotels and Resorts, the COMO Foundation, Club 21 Pte. Ltd., and their respective related companies. 


By accessing and/or using any part of this Website and/or using any of the Services provided by COMO Shambhala, whether in person at our establishments, online via this Website or otherwise, you shall be deemed to have read, understood and accepted, and shall thereby be legally bound by, the terms and conditions set out below (these “Terms”). 


1.    CENTRE WELLNESS SERVICES
1.1    Centre Wellness Services.  COMO Shambhala offers wellness services within its Urban Escape and COMO Shambhala establishments, including group and private yoga and Pilates sessions, massage and spa treatments, naturopathy sessions, and life and wellness coaching. A full list of centre Services and their corresponding schedules is available on our Website.

1.2    General Terms of Centre Wellness Services.  All bookings and reservations must be made in advance. We recommend that you arrive at least 15 minutes prior to your session or appointment in order to prepare – latecomer policies apply. Please refer to the Rates and Offers page on our Website for the specific terms and conditions applicable to each centre Service, which are incorporated in these Terms by reference. 
1.3    Payment Terms.  A comprehensive pricing list of our available sessions and packages is available on our Website. 
(a)    All fees are in Singapore Dollars and inclusive of 7% GST (or such other rate as may be applicable). 
(b)    All packages are strictly no sharing and non-transferrable. 
(c)    Certain Services with prepaid packages are covered by insurance by AVA Insurance Brokers Pte. Ltd.. Please refer to our Rates and Offers page for more details. 
(d)    Should you wish to cancel your package (whether fully or partially unutilised), you are entitled to a refund equivalent to the value of all unutilised sessions in such package ONLY IF you cancel your package within five (5) working days (excluding Saturdays, Sundays and Public Holidays) from the date of purchase of such package.
(e)    Any unused classes or sessions at the time of expiry of your packages will be forfeited.
Please refer to the Rates and Offers page on our Website for specific payment terms applicable to each service, which are incorporated herein by reference.


1.4    Cancellation Policy. 
(a)    Should you need to cancel or reschedule your session or appointment, you must submit your cancellation or rescheduling request at least one (1) day (being 24 hours) before your scheduled session or appointment, with the exception of group mat classes only. For group mat classes, you must submit your cancellations or rescheduling request at least three (3) hours before your scheduled session or appointment.
(b)    If you do not manage to cancel or reschedule your session or appointment within the timeline specified in Clause 1.4(a) above, you will incur a cancellation charge equal to 100% of the fees for such cancelled/rescheduled session or appointment. 
(c)    No shows will be charged at the full price of such session or appointment. 
Please refer to the Rates and Offers page on our Website for specific cancellation terms applicable to each service, which are incorporated in these Terms by reference.
1.5    In the event of any conflict between specific terms and conditions set out in the Website applicable to any Service and these Terms, the specific terms and conditions set out in the Website shall prevail. 


2.    ONLINE WELLNESS SERVICES 
2.1    Online Wellness Services.  COMO Shambhala offers wellness services online via its Website, which may include: (a) a platform for the subscription to and use of digital content, which allows end-users to subscribe for and stream pre-recorded audio and video content over the Internet for personal use for a specified period of time, (b) a platform to connect and have a private consultation session with a COMO Shambhala wellness professional of your choice (subject to availability) (c) an e-commerce site, which allows users to purchase products from the online COMO Shambhala shop, and (d) one or more websites where other online content (including content provided by COMO Shambhala, Website users and third parties), resources, tools, products, services, communications and social networking features may be accessed and used. 
2.2    General Terms of Online Wellness Services. A full list of online Services is available on our Website. Please refer to www.csue.comoshambhala.com for specific terms applicable to each online Service, which are incorporated herein by reference.
(a)    Subscription to Digital Content.
(i)    COMO Shambhala offers a monthly subscription service to digital content available on our Website (“COMO Shambhala Subscription”). The prevailing monthly subscription fees (“Subscription Fees”) are available on our Website. 
(ii)    If you are an active, paid subscriber of the COMO Shambhala Subscription, you will be able to access and stream a variety of COMO Shambhala programmes as well as related digital-only programme materials (such as podcasts and articles), attend Live Webcast Sessions (see Clause 2.2(c) below), and access such other Services and content made available as part of the COMO Shambhala Subscription from time to time at COMO Shambhala’s sole discretion. 
(iii)    Your COMO Shambhala Subscription is not transferable and may only be used by you (the individual who signed up for the account on our Website). 
(iv)    You will be required to provide your credit card, debit card or other payment card (“Payment Card”) details and other information at the time of your initial registration. 
(v)    Please be informed that it may take up to 24 hours for us to process and activate your subscription upon your registration. During this activation period, you may not be able to access or book certain COMO Shambhala Subscription content (such as Live Webcast Sessions). You will be able to access and book all available content when your subscription has been successfully activated. Please contact concierge@comoshambhala.com if you encounter any problems accessing our content thereafter.    
(vi)    Where applicable, if you purchase a subscription with a free trial period, you authorize us to charge your Payment Card automatically when the free trial period ends, unless you cancel your subscription before the free trial period ends. We will not notify you of the expiry of your free trial period. 
(vii)    By subscribing to the COMO Shambhala Subscription, you acknowledge and agree that your subscription will automatically renew regularly, and unless and until you or COMO Shambhala cancels your subscription, you authorize us to charge your Payment Card for your continued subscription for the then-applicable Subscription Fees. The Subscription Fees are charged upfront and will typically occur on or around the same day of the month as your initial purchase, although some charges may be delayed for business or legal reasons. If COMO Shambhala is for any reason unable to effect automatic payment via your Payment Card, we will attempt to notify you via email and your subscription (and any corresponding access to the COMO Shambhala Subscription) shall be suspended until payment is received. 
(viii)    The Subscription Fees are non-refundable unless you are unable to access the COMO Shambhala Subscription content due to technical issues on our end which we are unable to rectify within a reasonable time. Note that any such refund shall be at COMO Shambhala’s sole discretion. 
(ix)    COMO Shambhala reserves the right to change or modify the terms of the COMO Shambhala Subscription such as Subscription Fees, frequency, or date of charge. In such event, we will take commercially reasonable efforts to provide you with reasonable notice of such change. 
(x)    You may cancel your subscription at any time by clicking the “Unsubscribe” button available on our Website. Please note that your subscription to the COMO Shambhala Subscription will automatically terminate in such event, and you will no longer have access to any of the content available via the COMO Shambhala Subscription. If you cancel your subscription prior to the expiration of your pre-paid subscription period, you will forfeit the subscription fees paid for any unused portion of your subscription, which are non-refundable. 
(b)    Private Consultation Sessions.  
(i)    COMO Shambhala may from time to time offer you the opportunity to schedule private, one-on-one, online consultation sessions with a COMO Shambhala wellness professional of your choice, subject to availability. A list of COMO Shambhala wellness professionals that are available for such consultations, as well as their respective available consultation timeslots, can be found on our Website.
(ii)    The fees for such Services (“Private Consultation Fees”) will vary depending on the wellness professional, the number of consultation sessions and the duration of such consultation sessions, and such Private Consultation Fees shall be notified to you and charged to your Payment Card at the point of booking. 
(iii)    If you wish to schedule a consultation session which is outside an available timeslot on our Website, please contact us at concierge@comoshambhala.com with your request and we will do our best to accommodate your request.
(iv)    You are required to book your consultation session timeslot at least two (2) days in advance. 
(v)    Should you need to cancel or reschedule your consultation session, you must submit your cancellation or rescheduling request at least one (1) day (being 24 hours) before your scheduled consultation session. If you do not manage to cancel or reschedule your session or appointment within the specified timeline, you will forfeit the full amount of the Private Consultation Fees and you are not entitled to any refund. 
(vi)    No shows will result in forfeiture of the full amount of the Private Consultation Fees and you are not entitled to any refund.
(vii)    Please note that such consultation sessions are offered strictly on a one-on-one basis. COMO Shambhala and any of our wellness professionals are entitled to stop any ongoing consultation session or cancel any upcoming consultation session if we become aware that you are or will be using the private consultation session for more than one person.
(c)    Live Webcasts.  
(i)    As part of the COMO Shambhala Subscription, COMO Shambhala and its COMO Shambhala wellness professionals may offer live webcasts of workshops and classes via Zoom or any other videoconferencing service (“Live Webcast Sessions”). The Live Webcast Sessions are included in your subscription and you will not need to pay any extra fees to participate in these.
(ii)    A list of COMO Shambhala wellness professionals that offer such Live Webcast Sessions, as well as their respective class and workshop schedules, can be found on our Website. The weblink and password (if applicable) to each Live Webcast Session will be available on the relevant class description page. 
(iii)    Participation slots in each Live Webcast Session are limited and subject to availability.
(iv)    The virtual room will be opened 15 minutes early and the Live Webcast Sessions will start promptly at the scheduled start time. We encourage you to be prepared at least 15 minutes in advance. We will close the virtual room strictly at the scheduled start time and no latecomers will be permitted to enter the virtual room thereafter. 
(v)    For privacy and security reasons, COMO Shambhala will take steps to verify the identity of all participants before admitting them into the virtual room, and you agree to provide the necessary information requested. If COMO Shambhala is unable to verify your identity for any reason, you may be denied entry into the virtual room and will not be able to participate in the Live Webcast Session. 
(vi)    As the Live Webcast Sessions are hosted via videoconferencing services, your name will be displayed to all participants in the same Live Webcast Session. You also have the option to turn on your personal webcam and microphone (unless you are muted by the host), and if you choose to do so, you acknowledge and agree that the COMO Shambhala wellness professional and all other participants in the same Live Webcast Session will be able to see and hear the input from your personal webcam and microphone. All participants will be muted while the Live Webcast Session is ongoing but you can utilise the chat function, and there will be a live Q&A session after the class has ended.
(vii)    You acknowledge and agree that COMO Shambhala may record the video and audio feed of the COMO Shambhala wellness professional, as well as any chat messages, during the Live Webcast Sessions for marketing, promotional or other future use by COMO Shambhala. For the avoidance of doubt, all rights, title and interest in all Intellectual Property in any recorded Live Webcast Session shall belong to COMO Shambhala.
(viii)    You acknowledge and agree that no participant is allowed to, and you shall not, record any part of any Live Webcast Session at any time. COMO Shambhala will take reasonable steps to make the recording function on the videoconferencing service (if any) unavailable to participants, but COMO Shambhala does not warrant that no other participant may record the Live Webcast Session using other means (such as third-party software or apps) without permission. COMO Shambhala is committed to protecting your privacy, and if any participant is found to have done the above, COMO Shambhala will take appropriate action against such participant.
(d)    Your Account.  
(i)    Certain online Services permit or require you to create an account on our Website to enjoy additional services and benefits that we provide. By completing the registration procedures displayed on the registration page(s) of our Website, you acknowledge and agree that you are representing to us that you are providing, and you will maintain, accurate, current and complete information for your account, including as applicable, your name, contact, and payment information. You agree not to impersonate or misrepresent your affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name, image, photo or likeness, or if applicable, provide false details for a parent or guardian. You agree that we may take steps to verify the accuracy of information you provide. 
(ii)    By providing us with your personal data in the course of registering your account on our Website, you acknowledge and agree that COMO Shambhala may use, store, process and/or disclose your personal data in accordance with our Privacy Policy.
(iii)    We have adopted and implemented a policy that provides for the suspension or termination, with or without notice, in appropriate circumstances and in our sole and absolute discretion, of the accounts of users who violate these Terms, are repeat infringers of copyright, or engage in, encourage or advocate for offensive, abusive, or illegal conduct. If your account is terminated for cause, you are not entitled to any refund for any amounts paid to COMO Shambhala for any Services. 
(iv)    You are responsible for maintaining the confidentiality of your username and password, and you are responsible for all activities under your account that you can reasonably control. You may not share your password or other login information with any person; any use of your account by any person other than yourself is grounds for suspension or termination of your account. You agree to promptly notify us of any unauthorised use of your username, password or other account information, or of any other breach of security that you become aware of involving your account or the Services. You agree not to use the account, username or password of any other account holder at any time. COMO Shambhala will not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge and/or your failure to comply with this clause.
(v)    You acknowledge and agree that COMO Shambhala may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms; (c) respond to your requests for customer service; or (d) protect the rights, property or personal safety of COMO Shambhala, the other users of the Website and Services, and the public. However, under no other circumstances will COMO Shambhala intentionally disclose your account information to any third party except as otherwise provided in our Privacy Policy.
(vi)    You may terminate your account at any time and for any reason, by notifying us by email at concierge@comoshambhala.com, but any such termination will be effective only after COMO Shambhala has processed the request and is further subject to Clause 2.2(a)(ix) above.
(e)    Lawful Use.  You must only use the online Services for lawful purposes, and you must not use them in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of any online Services.
(f)    Intellectual Property Rights.  You expressly acknowledge and agree that your access to and use of the online Services is subject to the intellectual property provisions set out in Clause 6 below. 
2.3    General Payment Terms.  Access to and use of the online Services are subject to certain fees which are more particularly set out in our Website. You will be notified of the relevant fees for each service. 
(a)    All fees displayed on our Website are in Singapore Dollars and inclusive of 7% GST. 
(b)    You will be required to provide your Payment Card details and other information at the time of payment. By providing any Payment Card details to us, you represent that such payment information is correct, and belongs to you or you have the authority to use such Payment Card. You further acknowledge and agree that we may use, store and disclose your Payment Card details in accordance with our Privacy Policy.
(c)    You are responsible for notifying us of any changes to your Payment Card details and to update your information if your Payment Card has expired. We may suspend, terminate and/or otherwise interrupt your access to the Services or any portion thereof if you fail to so notify us.
(d)    Where applicable, you are responsible and liable for any costs and expenses, including attorney and collection fees, that COMO Shambhala may incur in its efforts to collect any outstanding payments due from you. This paragraph will in no way limit any other remedies available to COMO Shambhala. 
(e)    You are required to notify us of any billing problems or discrepancies within thirty (30) days after they first appear on your Payment Card statement by sending a written notice to concierge@comoshambhala.com. If you do not so notify us within the time allowed, you waive any right to dispute such problems or discrepancies.
(f)    In addition to Clauses 2.3(a) to (e) above, each online Service may be subject to one or more specific payment terms as set out in Clause 2.2 above. 


3.    DISPUTES
3.1    At COMO Shambhala, we are committed to providing you with a pleasant and enriching wellness experience. If you have any queries or issues relating to the Services or any feedback, please contact us at concierge@comoshambhala.com, and we endeavour to be in touch with you within seven (7) days. 


4.    COMPLIANCE WITH HOUSE RULES, POLICIES AND LAWS
4.1    You will be required to comply with any house rules or policies as COMO Shambhala may impose from time to time by written notification to you. You also have the duty to ensure that your conduct and behaviour within any of our establishments and through the use of our Website and/or Services comply with all applicable laws and regulations. 
4.2    If you fail to comply with any provisions of these Terms, COMO Shambhala reserves the right, without prejudice to its other rights, to (i) request that you leave the premises of any of our establishments, (ii) suspend or terminate the provision of any Service (whether in person at our establishments, online via this Website or otherwise) to you without liability to you.

  
5.    CONFIDENTIALITY
5.1    COMO Shambhala shall at all times keep confidential and not disclose to any third party confidential information except as permitted by this Clause 5 and for the purposes of performing our obligations under these Terms, and agrees to protect the confidential information with security measures and a degree of care that would apply to its own confidential information. 
5.2    Notwithstanding Clause 5.1 above, COMO Shambhala may disclose confidential information:
(a)    to COMO Shambhala affiliates and third-party payment providers;
(b)    to its officers, directors, employees, auditors, advisors, subcontractors and other persons providing services to it where (provided that such person is under a duty of confidentiality in relation to the confidential information, professional, contractual or otherwise) to the extent necessary for COMO Shambhala to perform its obligations under these Terms; 
(c)    where requested or required by law, regulation and/or any court of competent jurisdiction or any competent banking, taxation, judicial, governmental, supervisory, regulatory or equivalent body; and
(d)    to any other person where necessary for the performance of its obligations under these Terms with your consent. 
5.3    Notwithstanding any other provisions of these Terms, the obligations of confidentiality under this Clause 5 shall survive the termination or expiration of these Terms for a period of two (2) years thereafter.


6.    INTELLECTUAL PROPERTY RIGHTS
6.1    This Website and all materials, including but not limited to photographs, illustrations, videos, data, text, images, logos, maps, plans, literary, artistic, musical works and all representations, information and all works in any media or format whether relating to activities, programmes, products and/or services offered by any part of COMO Shambhala and its affiliates (whether in person at our establishments, online via this Website or otherwise) (the “Content”) are proprietary to and are protected by copyright, trademark and other forms of intellectual property rights (“Intellectual Property”) owned, licenced to or controlled by COMO Shambhala or its affiliates.
6.2    For any Services which enable you to use any software, Content, or other materials owned or licensed by us only after you become validly authorised by us, we grant you a limited, personal, revocable, non-exclusive, non-sublicensable, non-transferable license solely to access and use the specific Services, and any related software, Content, or other materials for the specified duration and FOR YOUR PERSONAL, NON-COMMERCIAL USE ONLY.
6.3    Except as otherwise expressly provided and agreed to in writing by COMO Shambhala, you are strictly prohibited from using, uploading, downloading, recording, copying, reproducing, re-publishing, transmitting, communicating, distributing, disseminating, decompiling, disassembling, modifying, adapting in any way, the Content or any part thereof.
6.4    You are prohibited from, and expressly agree that you will not: (i) circumvent or disable any content protection system, digital rights management technology, user and/or country limitations or any other technology used with any Services; (ii) decompile, reverse engineer, disassemble or otherwise reduce any Services to a human-readable form; (iii) remove identification, warnings, disclaimers, disclosures, copyright or other proprietary notices in or on the Services; (iv) access or use any Services in an unlawful or unauthorised manner or in a manner that suggests an association with our Content, products, services or brands, unless you have an executed agreement with us that allows for such activity; (v) use, alter, copy, modify, store, sell, reproduce, distribute, republish, download, publicly perform, display, post, transmit, create derivative works of, or exploit any Services or any part thereof, except as expressly authorised in these Terms or as part of the Services provided to you; (vi) introduce a virus or other harmful component, or otherwise tamper with, impair or damage any Services or connected network, or interfere with any person or entity’s use or enjoyment of any Services; (vii) access, monitor, or copy any element of the Services using a robot, spider, scraper or other automated means or manual process without our express written permission; or (viii) sell, resell, or make commercial use of the Services, unless you have an executed agreement with us that expressly allows for such activity.
6.5    COMO Shambhala and its affiliates retain all rights, title and interest in all Intellectual Property in the Content and all concepts, systems, whether written or graphic and all other materials produced by or on behalf of COMO Shambhala, including those on this Website.


7.    PERSONAL DATA 
7.1    You hereby acknowledge and agree that personal data relating to you (including without limitation any personal data which you provide to us at the time of registering your account on our Website and any Payment Card details) may to the extent that it is reasonably necessary in connection with the Services be collected, processed and used by COMO Shambhala and its affiliates and be disclosed in accordance with our privacy policy (“Privacy Policy”). 
7.2    You can access our Privacy Policy here and you hereby represent that you have read, understood and agreed to our Privacy Policy, which may be amended from time to time.


8.    DISCLAIMERS 
8.1    Disclaimers.  You acknowledge and agree that the Website and the Services are offered without warranties of any kind whatsoever by COMO Shambhala and/or the providers of any content on the Website and/or via the Services. The disclaimer of warranties includes, but is not limited to, the following: 
(a)    although COMO Shambhala provides its products and services with your health and safety in mind, each individual has their own limitations and it is therefore critical that you consult your physician or other licensed healthcare provider for necessary medical or appropriate care, follow all safety and other instructions provided, and obtain appropriate authorisation before accessing or using any Services, especially if you are prone to injuries, are pregnant or nursing, or have any other unique or special physical and/or medical conditions. Any individual results using the Services may vary; 
(b)    while we use all reasonable efforts to include accurate and up-to-date information in our Website, COMO Shambhala does not warrant and hereby disclaims to the fullest extent permitted by law, any warranty as to the accuracy, reliability, timeliness, of the Content including in particular the use of any representations and images. COMO Shambhala assumes no liability or responsibility for any errors, omissions or completeness of the information provided in the content of the Website. Information provided is subject to change at any time without prior notice;
(c)    this Website is provided on an “as is” basis without warranties of any kind and COMO Shambhala does not warrant that the functions provided in this Website will be uninterrupted or error-free, or free from computer viruses or other harmful components, or unauthorised software, or that any defects will be corrected;
(d)    while COMO Shambhala shall use our best endeavours to prevent any unauthorised entry to this Website, we shall not be liable for any damages or losses whatsoever or howsoever caused to you if any third party gains unauthorised access to this Website; 
(e)    any material which you download or otherwise obtain through the use of this Website (such actions being strictly prohibited), is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data or other liability that may result from the download of any such material.  Neither COMO Shambhala nor any of its affiliates shall be liable or responsible for any computer virus, malware, communication line failure, interception of online communication, software or hardware problems (including without limitation to loss of data or compatibility problems), theft, destruction to your computer system or any other losses or damage resulting directly or indirectly from access to or use of this Website, or any uploading, downloading of any Content or information (all of which are not authorised) from this Website; 
(f)    this Website may contain links to other websites and pages which are not controlled, maintained or endorsed by COMO Shambhala including but not limited to the online booking, reservations applications, tools or facilities maintained by third party service providers. By clicking on or activating such links, you acknowledge that the COMO Shambhala is not responsible for the consequences of your activities on the third-party websites, tools, applications of other offerings or services and is not liable in any way whatsoever to you.  COMO Shambhala does not represent or exercise control over such third party and such third party is neither an agent nor servant of COMO Shambhala. Any data or any information which you give to any other entity after leaving this Website is entirely at your own risk. COMO Shambhala and its affiliates shall not be liable for any damages or loss arising from your access, use or other actions including by reason only of hyperlinking to such other websites. All hyperlinks to such other websites are provided as a convenience to you, and COMO Shambhala and its affiliates are not associated or affiliated, unless expressly stated to be so, in any manner with any trade or service marks, logos, insignia, other intellectual property rights or devices, which appear on such other websites; 
(g)    no data transmissions over the Internet or via wireless networks can be guaranteed to be secure. Consequently, COMO Shambhala cannot and does not ensure or warrant the security, authenticity, integrity or confidentiality of any information and/or communication you transmit to us and you do so at your own risk; and
(h)    this Website and the Services are provided on an “as is” and “as available” basis and COMO Shambhala expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement, with respect to the Services, the Website, and any third party websites with which they are linked.


9.    LIMITATION OF LIABILITY
9.1    To the fullest extent permitted by law, COMO Shambhala is not responsible for and shall not be liable for any injuries, losses or damages of any kind arising out of or in connection (whether directly or indirectly) with your use of this website and/or the services. Accordingly, you hereby release COMO Shambhala and all of its affiliates (and its agents, representatives, parent company, related companies and associated companies, subsidiaries, and legal and other professional advisors) from all claims, losses, damages and/or liability in respect of any injuries, losses or damages of any kind arising out of or in connection with your use of this website and/or the services.
9.2    We strongly recommend that you consult with your physician or other licensed healthcare provider before beginning any exercise programme via COMO Shambhala’s services, whether in person at our establishments, online via this website or otherwise. You understand that when participating in any exercise, there is the possibility of physical injury. By engaging in any of the fitness exercises via any of COMO Shambhala’s services, you agree that you do so at your own risk, are voluntarily participating in these activities, and assume all risk of injury to yourself. If you experience any discomfort or pain during any exercise programme you must immediately cease the activity and seek the assistance of a physician or other licensed healthcare provider.
9.3    To the maximum extent permitted under law, COMO Shambhala will not be responsible or liable for any injury, illness, death, damage, loss or harm (whether arising out of active or passive acts of negligence, action or inaction, on the part of COMO Shambhala or its personnel) to yourself or your property that you may suffer as a result of your participation in any of COMO Shambhala’s services or use of any products purchased from COMO Shambhala, whether in person at our establishments, online via this website or otherwise.


10.    INDEMNITY
10.1    You agree to indemnify and hold COMO Shambhala and each of its affiliates including, all directors, officers, employees and its agents, representatives, parent company, related companies and associated companies, harmless from any claim, loss, damages, demand or costs (including solicitors’ fees on a full indemnity basis) which COMO Shambhala and/or any of its affiliates may suffer or incur due to or arising out of in connection with:
(a)    your breach of any of the provisions of these Terms; 
(b)    your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity; and
(c)    otherwise in connection with these Terms and your use of the Services and/or this Website.


11.    GENERAL PROVISIONS
11.1    Feedback.  Any questions, comments, suggestions, feedback and/or information which is sent to us via this Website will be deemed to have been provided voluntarily on a non-confidential and non-proprietary basis. COMO Shambhala reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere on the internet or on any written form, such information, including but not limited to, disclosing such information to its affiliates in connection with the development, marketing, manufacturing of products and services.
11.2    Access to Website.  COMO Shambhala reserves all rights to deny or restrict access to this Website to any person, or to block access from any internet source or address to this Website at any time in its sole discretion, and without providing any notice or reason.
11.3    Modification and Discontinuation of Services.  COMO Shambhala reserves the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently all or any part of the Website and/or the Services, with or without notice. You agree that we will not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of the Website and/or the Services.
11.4    Force Majeure.  COMO Shambhala and its affiliates shall not be liable to you or any other party, or be deemed to be in default, for any loss, damage or expense arising from any delay or non-performance under these Terms resulting from acts beyond its control, including without limitation (i) fire, accident, epidemics, infectious diseases, any law, order, proclamation, regulation, demand or requirement of any Government or administrative agency strikes, labour disputes (whether or not involving COMO Shambhala’s or its affiliates’ employees), shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the above or not) beyond the reasonable control of COMO Shambhala, (ii) acts of God (i.e. extraordinary or unforeseeable manifestation of the forces of nature beyond the powers of human intervention, such as tornadoes, hurricanes, typhoons and earthquakes), or (iii) war or armed conflict or acts of terrorism, which include disruption of civil authority, transportation or communication services.
11.5    Term.  These Terms (as may be modified from time to time) shall remain in full force and effect for so long as they are posted on the Website or until terminated by COMO Shambhala.
11.6    Modification of Terms.  COMO Shambhala reserves the right to modify, add, vary or amend all or part of these Terms from time to time without prior notice to you. Your use of this Website and any of the Services after such changes are posted on this Website shall be deemed an agreement by you to these Terms as modified. You also acknowledge and agree that it is your responsibility to monitor the Website for the posting of modifications and to review such modifications on a regular basis. If you do not agree to be bound by any future modifications of these Terms, your sole and exclusive remedy is to cancel your account and discontinue your use of the Website and the Services. 
11.7    No Waiver.  No failure, delay, relaxation or indulgence on the part of COMO Shambhala in exercising any power or right conferred upon it in these Terms shall operate as a waiver of such power or right, nor shall any single exercise of any such power or right preclude any other or future exercise thereof, or the exercise of any other power or right under these Terms.
11.8    Severability.  If any provision of these Terms is held or interpreted by any governmental authority or a court of competent jurisdiction, to be illegal or invalid under present or future laws or regulations effective and applicable during the term of these Terms, such provisions shall be fully separable and these Terms shall be construed as if such illegal or invalid provision had never comprised a part of these Terms and the remaining provisions of these Terms shall remain in full force and effect and shall not be affected by the illegal or invalid provision or by its severance from these Terms.
11.9    Third Party Rights.  Except for all affiliates of COMO Shambhala and its affiliates, no other person shall have any rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce or enjoy any benefit under these Terms. Notwithstanding anything in these Terms, the consent of any third party is not required for any variation (including any release or compromise of any liability under) of these Terms.
11.10    Entire Agreement.  These Terms constitute the entire agreement between you and COMO Shambhala with respect to your use of this Website and supersedes all prior or contemporaneous agreements, negotiations, representations, warranties, understandings, correspondence and all other communications (whether written or oral, express or implied) or arrangements entered into between COMO Shambhala and/or its affiliates in respect of the matters dealt with in these Terms. No promise, inducement, representation or agreement other than as expressly set forth in these Terms has been made by COMO Shambhala and/or its affiliates.
11.11    Governing Law.  These Terms shall be governed by, and interpreted in accordance with the laws of Singapore.
11.12    Dispute Resolution.  The courts of Singapore have non-exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and your use of this Website (including a dispute regarding the existence, validity or termination of these Terms (a “Dispute”).